Diamond Package Protection

Diamond Package Protection

Sparkle In Pink offers “Diamond Package Protection” to our valued customers, allowing them the choice of added protection for their packages during transit. This non-refundable coverage applies to situations involving items that are lost, stolen, or damaged during transit.

Nature of Protection: The “Diamond Package Protection” is not, and should not be interpreted as, insurance of any kind. By opting into this protection, customers acknowledge and understand the distinction.

Coverage: In the event that items covered by “Diamond Package Protection” have been lost, stolen, or damaged during transit, customers have the option to choose from three alternatives.

*Please note that Diamond Package Protection is a non-refundable purchase, and will not be offered in any form of protection compensation.

Eligibility: All orders are eligible for “Diamond Package Protection” if the customer has opted-in and purchased the protection at checkout.

• Stolen Packages: For a package to be considered stolen, it must show as delivered in the tracking system and not arrive for over 24 hours.
• Lost Packages: A package is considered lost if it has shown no movement for at least 5 days.
• Damaged Items: In the rare case that our clothing items are damaged during transit, we may request pictures as proof. However, given the nature of our products, we anticipate minimal occurrences of this nature.

Claim Process: Customers can easily file a claim through our return portal. This portal will guide customers through a series of questions regarding their claim. Once the claim has been completed and submitted through the return portal, our Customer Service team will promptly receive and process your claim.

• Frequent Claims: While we aim to make the claims process smooth and customer-friendly, customers who repeatedly file claims will be subject to closer scrutiny to ensure the legitimacy of their claims.

Customer Service Commitment: Our dedicated customer service team strives to handle all claims promptly. We aim to respond to claims within one business day, ensuring a swift resolution for our customers.

Limitations:

• Non-Refundable: The fee for the “Diamond Package Protection” is non-refundable under any circumstances.
• Coverage Amount: There are currently no monetary limits on the “Diamond Package Protection”. However, the cost of protection may vary based on the value of the order.

By opting into the “Diamond Package Protection”, customers agree to the above terms and understand the nature and scope of the protection offered.